Student Support Network

Navigating to the Faculty Support Network Console

Faculty Support Network Console Tutorials

• How to Submit Alerts
• How to Track Submitted Alerts
• How to Share Your Office Hours
• How to Submit a CARE Referral

Please note: Student scores are updated nightly. If you have entered new scores in Canvas you will need to wait a day to see them in the console.

About Submitting Alerts

Student success and retention is strongly dependent on faculty members making students—and their support team—aware of concerns about their performance in class. With the Faculty Support Network Console you can submit alerts about:

Attendance | No Show | Low Scores | Missing Assignments | In Danger of Failing | Cannot Pass

You can also submit kudos for students who are doing well!

Please note: We no longer use Progress Reports as we did in the past. You are encouraged to submit alerts at any time, but in particular:

• Prior to the census date for no-shows or attendance concerns
• Midway through the semester if students are doing poorly
• Prior to the drop deadline for in danger of failing or cannot pass

When you submit an alert:

• The Support Network will send an email to the student on your behalf informing them of the reason for the alert, that they should contact you, that a member of their support team will be in contact, or perhaps provide them with other resources. (The contents of the emails for the various alerts are in this document.)
• The alert will also go immediately to the student's support team.
• Furthermore, your Faculty Support Network Console will allow you to track what progress is being made in the resolution of that alert.

Last updated August 30, 2024
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